All Systems Operational

About This Site

The data on this page is from an automated monitor set up by HealthSherpa to measure various system metrics.

It may not take in account various factors including:
* Monitor issues and unavailability of monitoring
* Issues categorized manually by HealthSherpa as downtime
* Non-HealthSherpa contributors to metrics such as CMS response times, normalization against traffic levels, etc.

If you have questions about any particular period of time, please reach out to your HealthSherpa account manager.

Uptime over the past 90 days. View historical uptime.
HealthSherpa | System ? Operational
90 days ago
99.66 % uptime
Today
CMS | EDE (Enhanced Direct Enrollment) API ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Web Response Time ?
Fetching
Error rate
Fetching
Oct 30, 2025

No incidents reported today.

Oct 29, 2025

No incidents reported.

Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025
Maintenance Reservation [Potential Hold]
Completed - The scheduled maintenance has been completed.
Oct 26, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 19:00 PDT
Scheduled - HealthSherpa is reserving this time slot for a potential after-hours maintenance.

The time slot will be updated with details of the maintenance event ahead of time if HealthSherpa decides to use it.

If the time slot is not scheduled to be used, it will be cancelled.

Disclaimer: as with all maintenance, while we do not expect it to take the entire time reserved in the time slot, you may experience system unavailability during this time block if a maintenance event occurs.
Sep 23, 10:36 PDT
Oct 25, 2025
Scheduled Maintenance - Database
Completed - The scheduled maintenance has been completed.
Oct 25, 21:02 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 19:00 PDT
Update - We will be performing a scheduled maintenance during this time block on our database to prepare for Open Enrollment. There may be a brief disruption, but we do not expect the maintenance to take up the entire block of time.
Oct 22, 16:11 PDT
Scheduled - HealthSherpa is reserving this time slot for a potential after-hours maintenance.

The time slot will be updated with details of the maintenance event ahead of time if HealthSherpa decides to use it.

If the time slot is not scheduled to be used, it will be cancelled.

Disclaimer: as with all maintenance, while we do not expect it to take the entire time reserved in the time slot, you may experience system unavailability during this time block if a maintenance event occurs.
Sep 23, 10:36 PDT
Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025
AWS Platform Outage
Resolved - This incident has been resolved.
Oct 21, 07:01 PDT
Update - The system appears to be stable and operational at this time. We are processing normal enrollment volumes. Our downstream vendors have resolved their issues. We will continue to monitor the situation.
Oct 21, 06:58 PDT
Update - We are continuing to monitor for any further issues.
Oct 20, 17:17 PDT
Monitoring - The system appears to be recovering. Engineering is continuing to monitor as it recovers. Downstream vendors may still be experiencing issues, though at this time enrollments appear to be functioning properly.
Oct 20, 17:16 PDT
Identified - Our platform provider has identified the root cause and is applying remediations.

There is currently no ETA for resolution, though our provider has noted a 'backlog of several hours' must be processed.
Oct 20, 15:22 PDT
Update - The issue with the underlying provider, AWS, has worsened, resulting in system outages.

The platform provider is implementing a resolution as of 10:38 Pacific.
Oct 20, 10:50 PDT
Investigating - Our infrastructure provider AWS is experiencing a region-wide issue which is impacting various HealthSherpa features, including emails and enrollments.

Users may see certain requests not complete or fail.

Our engineering team is working with platform providers. There is currently no ETA for resolution.
Oct 20, 07:15 PDT
Oct 20, 2025
Oct 19, 2025
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 19, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 19:00 PDT
Update - HealthSherpa will be conducting a scheduled maintenance. While we do not expect it to take the entire time, you may experience system unavailability during this time block.
Sep 29, 13:55 PDT
Scheduled - HealthSherpa is reserving this time slot for a potential after-hours maintenance.

The time slot will be updated with details of the maintenance event ahead of time if HealthSherpa decides to use it.

If the time slot is not scheduled to be used, it will be cancelled.

Disclaimer: as with all maintenance, while we do not expect it to take the entire time reserved in the time slot, you may experience system unavailability during this time block if a maintenance event occurs.
Sep 23, 10:35 PDT
Oct 18, 2025
Maintenance Reservation [Potential Hold]
Completed - The scheduled maintenance has been completed.
Oct 18, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 19:00 PDT
Scheduled - HealthSherpa is reserving this time slot for a potential after-hours maintenance.

The time slot will be updated with details of the maintenance event ahead of time if HealthSherpa decides to use it.

If the time slot is not scheduled to be used, it will be cancelled.

Disclaimer: as with all maintenance, while we do not expect it to take the entire time reserved in the time slot, you may experience system unavailability during this time block if a maintenance event occurs.
Sep 23, 10:35 PDT
Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage